FAQ: Questions about 'KM Nashville' Credit Card Charge?

We have recently received a few calls from individuals regarding unfamiliar “KM Nashville.” charge on their credit card statement.

We are “K. McCarthy Nashville” - but based on the charge descriptions, order number formats, and purchase details shared with us, these transactions do not appear to have been processed through our store. Orders placed with us go through our website and always include a standard order confirmation, and the orders tied to these charges don’t match our records.

Because these charges didn’t originate from us, we’re unable to look up, access, or refund them. If you are trying to locate an order connected to a “KM Nashville” charge, please note:

The fastest way to resolve it is to contact your credit card company directly - using the number on the back of your card - and ask them for:

    •    Help disputing the charge

    •    The merchant website tied to the transaction

    •    The merchant ID or phone number on the transaction

We are so sorry for the confusion and appreciate your understanding. 

A note for your safety: if anyone contacts you about this charge, please don't share card numbers, passwords, or personal information over the phone. Your own bank or card issuer is always the right place to start.